Privacy Policy

Effective Date: December 20, 2024

Thank you for using our product! We are a company dedicated to delivering high-quality mobile shooting game experiences (referred to as “we,” “our,” or “us”), and we take your privacy seriously. This Privacy Policy explains:

• What information we collect;
• How we use it;
• How you can manage, control, or delete your data;
• How we protect your personal information.

If you have any questions about this policy, please contact us at: service-lumo@wwwlumo.com

Summary:

• We collect information like your nickname, device information, and social logins (e.g., Facebook, Google) to help the game run smoothly, connect players, and improve your experience.
• Our games may contain ads or social features, but we will not use chat logs or other content for marketing purposes.
• If you are a minor under the legal age (e.g., under 13 or 16 depending on your region), please ask your parent or guardian to help you review this Policy.

1. Scope and Updates to This Policy

This Privacy Policy applies to all personal data we collect when you use our games, websites, and related services (collectively, the “Services”). We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email, in-app messages, or by pop-up notices.

2. Information We Collect

We collect information to operate, maintain, and improve our services. This may include:

A. Information You Provide Directly:

• Gameplay Information: Nickname, age selection, and other game preferences;
• Customer Support: Your name, email address, problem descriptions, and other support-related messages;
• Player-Generated Content: Avatars, voice chat, or photos you voluntarily upload for use in the game;
• Promotions & Surveys: Information submitted for surveys, events, sweepstakes, or referral campaigns;
• Job Applications (if applicable): Resume, email, and related details submitted through our career page.

B. Information We Collect Automatically:

• Device Information: IP address, device ID (IDFA/GAID), OS version, language settings, screen size, and mobile carrier;
• Gameplay Stats: Device actions, login time, frequency of usage, crash logs;
• Location Data: Approximate location (via IP address or device settings).

C. Information from Third Parties:

When you log in through third-party platforms (e.g., Facebook, Google, Apple), we may access some of their information such as profile photo, user ID, name, and friend list depending on your privacy settings.

3. How We Use Your Information

We use your personal data to:

A. Provide the Services:

• Manage player accounts and record in-game progress;
• Deliver content, features, and game-related notifications;
• Process customer support requests;
• Register you for in-game activities, promotions, or events.

B. Personalized Ads and Marketing (if applicable):

We may use certain information to show ads that we believe are relevant to you. You can opt out at any time by adjusting your privacy settings on your device or within the game.

C. Analytics and Product Improvements:

• Understand how users interact with the app;
• Test new features and game balance adjustments;
• Prevent cheating or abuse and improve game performance.

D. Legal and Safety Purposes:

• To prevent fraud, protect the safety of players;
• To comply with applicable laws and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal data. We may share it in the following circumstances:

• Service Providers: Companies that help operate and maintain our games (e.g., hosting, crash monitoring, billing services);
• Advertising & Analytics Partners: Only with your consent, and for the purpose of delivering relevant ads and measuring their effectiveness;
• Social Interactions: If you participate in chat, leaderboards, or multiplayer features, your profile name or avatar may be seen by other players;
• Legal or Regulatory Purposes: When required by law or to protect our legal rights or others;
• Corporate Transactions: Your data may be part of any future merger, share transfer, acquisition, or business asset deal according to the law.

5. Your Rights and Privacy Choices

We respect your rights concerning your personal information and offer the following controls:

• Notifications: Disable in-app push notifications via mobile settings;
• Account Modification or Deletion: You may update or delete your account data via in-game settings or by contacting us at service-lumo@wwwlumo.com;
• Personalized Ads: Control settings through your device (e.g., Limit Ad Tracking on iOS, Reset Advertising ID on Android);
• Data Access, Deletion, and Correction Requests: Depending on your location, you may have rights under GDPR, CCPA, or other laws;
• Opt-Out of Ads: Follow opt-out links from ad networks (e.g., Google Ads, Facebook Ads settings), or email us directly at service-lumo@wwwlumo.com.

We will validate your request and respond as required by applicable law.

6. Data Security and Retention

We retain your information for as long as necessary to provide the Services or meet legal and business requirements. We take appropriate administrative and technical measures to protect your information against unauthorized access, use, or disclosure.

However, no data system is 100% secure. If a breach occurs, we may notify affected users via email, in-app message, or public communication.

7. International Data Transfers

As a global company, your data may be processed or stored in countries outside your own, such as the United States, Brazil, or Singapore. We make efforts to ensure such transfers comply with relevant laws, including by signing Standard Contractual Clauses when necessary.

8. Children’s Privacy

Our games are intended for a general audience. If we learn that a specific game appeals to or targets children (under 13, or under 16 in certain regions), we implement further data protection measures, like:

• Neutral age-gating (asking for birthdate);
• Disabling certain features (e.g., chat, ads);
• Limiting data collection and sharing to core service functionality only.

If you’re a parent or guardian and believe your child has provided personal information without your consent, please email us at service-lumo@wwwlumo.comand we will take steps to delete it.

9. Third-party Services & Links

Our app may contain links to third-party websites, services, or social sharing features. These are governed by their own privacy practices. We are not responsible for the content or privacy policies of those third-party services.

10. Contact Us

We are the data controller responsible for processing your personal information under this Privacy Policy.

If you have any questions, concerns, or requests regarding your privacy rights, please contact us at:

Email: service-lumo@wwwlumo.com
Company Name:Headache Action Games